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How to resolve the issue of QuickBooks not responding
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QuickBooks, even though regarded as one of the best accounting software can sometimes fail to respond and completely crashes in between. The desktop software was not installed properly or have some corrupt data files or either an anti-virus software is causing this error. You can try the given solution to get rid of this error and if required you may get in touch with the QuickBooks Helpline number and avail the solution given by them:
• Reboot the system
• Disable any anti-virus software that has been installed in the system
• Open the QuickBooks Desktop software to see whether the issue stands resolved
• Install QB Diagnostic Tool in the system to look for and resolve the errors.
Read More:- https://www.customersupporthelpline.com/quickbooks-support-number/
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| Amelia Williams 03/08/2019 07:11 |
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Adrian Gates |
06/26/2020 19:53 |
Intuit has recommended methods to resolve the issue when you face this error message. Follow the solutions in the sequenced mentioned below for proper resolution.
Method 1: Create a New Windows Admin User:
If your Windows 10 software installation is corrupted, you may need to create a user account in Windows.
Method 2: Reboot your System:
You need to reboot your system. Then open your QuickBooks file and check thoroughly to find out the problem. If you still face the error, then attempt disabling the antivirus program in your system temporarily. Still you face the same issue move on to second method.
Method 3: Delete EntitlementDataStore.ecml file:
QuickBooks displays the above error message: “Delete EntitlementDataStore.ecml file” in case the information fed in during the installation process of QuickBooks is wrong or if the file comprising the information is corrupted. For this you need to the file to resolve the error. To delete EntitlementDataStore.ecml file follow the steps below:
You have to close your QuickBooks file.
Then go to Windows Start button -> Run
Copy and paste the info in the run dialog box
Right click the EntitlementDataStore.ecml file and delete
If deleting EntitlementDataStore.ecml file does not resolve your issue, then go to third resolution method.
Method 4: Rename QBWUSE.INI file:
Follow the below mentioned steps one by one to rename the QBWUSER>INI file:
Select Start -> My Computer -> Tools -> Folder
Choose the View tab
Go to Advanced Settings-> Choose Hidden files and folders-> Show hidden files and folders
Click Ok
Then select My Computer-> C drive->C:\Documents and Settings\[Your user name]\Local Settings\Application Data\Intuit\QuickBooks [year]
Right click the QBWUSER>INI file and rename it by replacing .INI with.INIold.
In case you are able to open your QuickBooks file after renaming QBWUSER>INI or EntitlementDataStore.ecml file then attempt opening a sample file:
Open your QuickBooks file
Click on Open a Sample File
Click Sample Product Based Business
If the sample file does not open, then follow next solution.
Method 5: Install QuickBooks Component Repair tool:
Just download and install successfully the QB component repair tool on your system and then run it. On running this tool, reboot your system and try to open your QuickBooks file again.
Method 6: Uninstall and reinstall your QuickBooks:
If you fail with all the above methods try uninstalling and reinstalling your QuickBooks file. There are chances that the issue might get solved.
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