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Adrian Gates |
07/28/2020 17:20 |
According to Inuit, users should try the below mentioned techniques one at a time and in order to troubleshoot this error.
Note: Proceed to the next fix only if the previous one fails to work.
Restart your Computer
If you’re in the habit of rarely rebooting your computer but putting it to “sleep” instead, this might help. Rebooting the machine helps clear out memory issues and gives your installed applications a fresh start.
Update QuickBooks
Intuit provides free QuickBooks updates during the life of the product which can either be installed automatically or at a time convenient to you. These updates usually solve application problems by fixing bugs and internal issues you might not be aware of. However, updating the software should be done carefully if you’re using it on networked systems. In such a scenario, if you update, you could be initiating a forced updated for all users since all systems on the network should be working with the same release of the software. During work hours, this could cause unnecessary delays and halt in activity.
Run “reboot.bat”
When QuickBooks is installed, a small batch file called ‘reboot.bat’ is saved in the installation directory. Regardless of the QuickBooks versions, you will always be able to find this file. It is aimed at resetting all system settings QuickBooks makes over the course of its usage. ‘Reboot.bat’ contains a number of command line programs that reset the Windows registry settings for all of the components that QuickBooks uses. It is thus, a kind of clean-up utility which puts things in their right place if they ever get messed up.
Before you run this file, ensure no instances of QuickBooks application are running. That applied to networked systems too. There shouldn’t be a single active instance of QuickBooks running when you execute ‘reboot.bat’. Also, you’ll need to log on to Windows as administrator to run the file. Usually when this file has been executed, it will restart the computer, but if it doesn’t, you shouldn’t force restart it.
Re-launch QuickBooks
Sometimes, a simple application restart is what’s needed to put things straight. When you’ve tried all the above techniques, this one should be simple enough.
Reinstall QuickBooks application
If nothing else works, the best way to refresh the application and give it a clean start would be to uninstall and then reinstall QuickBooks. If you are using the software on a standalone machine, things should be smoother. On networked systems, exercise the same caution you did while updating QuickBooks. To repair QuickBooks installation, follow the below mentioned steps:
Find a machine that’s not on the network
On it, launch QuickBooks and find its license and product number from the ‘About’ option in the menu. Note this information
Open the Control Panel and go to the list of installed programs
Find QuickBooks in this list, select it, and click on uninstall
In the uninstall dialog box that opens, select the Repair option and click on ‘Next’
If you’re able to repair QuickBooks installation, that’s good. However, if you encounter any error, go to the QuickBooks product update website and determine what the current release is for your product and compare it with the information you noted down earlier. Make sure this information matches with that of all systems being used on the network. After that, go to the Intuit QuickBooks Support Download Site, locate your version of QuickBooks, download and install it.
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