This issue can occur in a Windows system, macOS, and the online version of Outlook.
• Restart Outlook. On occasion, Outlook (and other applications) may hang up, or stop working altogether. Closing and re-opening Outlook could clear up any issues that prevent the receipt of emails.
• Check your internet connection. If you see Disconnected, Working Offline, or Trying to connect statuses on the Outlook status bar, you may have some network connectivity issues, or Outlook is set to work offline.
• If you have issues on your Mac and disabled Work Offline, you may need to sign in to your email account and check your settings.
• Check other Outlook folders for your email messages. If you don't see new emails in your Inbox, those messages may be going to your Junk Email folder. If you use Outlook.com, those messages may be in the Other section.
• Check your other devices. You may have downloaded the message to another device such as your phone, tablet, or work computer. If your POP email in Outlook is not set to save a copy on the server, your missing email may be on the device where you first checked your email.
• Create a new Outlook profile. Outlook uses something called a profile to store information about the email accounts you set up and the configuration settings you chose to determine where your email messages are delivered and stored (such as on the mail server or your computer). If your Outlook profile is corrupt, it can cause you to stop receiving email.
• Clear Outlook cache. Sometimes emails get stuck in the incoming processing in Outlook, which sometimes stores these emails in a hidden ItemProcSearch folder. Clearing the cache should reveal the missing email.
• Check your email rules. If you created any rules, it's possible that your emails are being routed away from your Inbox, forwarded to another email account, or being deleted.
Regards,
Adrian
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