To make sure there are no foreign objects or paper in the printer, move the carriage across the width of the printer.
Turn on the printer, if it is not already on.
Open the exterior door, and then open the printhead access door.
Opening the printhead access door
Wait until the carriage is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
Reach inside the printer through the printhead access door, and then manually move the carriage.
If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
CAUTION: Do not touch the printhead latch when moving the carriage. Accidentally opening the latch can result in damage to the ink system. Don't touch latch
Remove any loose paper or obstructions you find.
Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
Close the printhead access door, and then close the exterior door.
Reconnect the power cord to the rear of the printer, and then turn on the printer.
Regards,
Adrian
Technical Consultant
https://www.apps4rent.com
https://www.clouddesktoponline.com
https://www.o365cloudexperts.com
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