Exit all the programs.
Press Windows + R keys together to open the Run dialog box.
In the Run dialog box, type the following text:
%temp%
Click OK.
The current user's Temp folder opens in Windows Explorer.
On the Edit menu, click Select All.
Press Delete.
If you are asked to confirm the deletion, click Yes.
If you continue to have problems with downloading Norton from your account even after you delete the Windows temporary files, you can directly download and install Norton from one of the following links.
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